The Care Center

• About the Care Center
• Medical Alert Signal Lifecycle

The Care Center

Why do we call it the Care Center? Because it represents what we are all about.

Care is the essence of what we provide. Whether we are calling for assistance, providing reassurance, or are just a friendly voice, we are there when others can't be, and we are happy to speak with a member at anytime. Our members are all a part of our extended Care Center family.

“Center” refers to the fact that we are often at the center of getting information to all of the parties involved in keeping our members safe and at home, where they are most happy.

The Care Center encourages you to use your medical alert system as often as you would like, especially when you feel you may be putting yourself at risk, such as when someone comes to the door you were not expecting or when you step outside on an icy day.

The Care Center will always be there when you need them. VRI maintains 2 monitoring facilities at all times and all our critical systems are triple redundant. Our buildings receive power from two different power companies and two different telephone central offices. We also have generator power at both sites. Our staff can get to our back up site in minutes and calls can be re-routed in seconds if there is an emergency. In short, you can feel confident that even in if a disaster arrives the Care Center will be there for you.